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Frequently Asked Questions

This FAQ covers the most common questions about SonicBit. If you don't find your answer here, please refer to the specific documentation sections for more detailed information.

Getting Started​

What is SonicBit?

As described in our Welcome documentation, SonicBit is a unified cloud storage and self-hosting platform that combines:

  • Seedbox-optimized storage with built-in seeding and downloading tools
  • App hosting with one-click installation of popular applications
  • Remote Drives to mount and manage third-party cloud storage services
  • Unlimited bandwidth with plan-based speed limits
  • An integrated dashboard to manage all features
  • Transparent, flexible pricing options

SonicBit allows you to manage all your digital content in one secure place while offering powerful tools to enhance your online experience.

Why should I choose SonicBit?

According to our Welcome documentation, SonicBit provides several key advantages:

  • Consolidated Management: Access file storage, torrent client, remote downloads, and application hosting from a single dashboard.
  • Intuitive Modern Interface: Navigate a clean, responsive UI designed for efficiency.
  • Seedbox-Optimized Cloud Storage: Benefit from high-performance torrenting with integrated seeding and management.
  • Seamless Remote Drive Integration: Mount external cloud services like Google Drive and Dropbox.
  • Effortless Application Deployment: Install and configure popular applications with a single click.
  • Unrestricted Bandwidth: Transfer data without caps; only plan-based speed limits apply.

These features combine to create a comprehensive solution for your cloud storage and self-hosting needs.

How do I create a SonicBit account?

To create a SonicBit account:

  1. Visit the SonicBit registration page
  2. Enter your email address
  3. Create a secure password
  4. Complete the verification process via email
  5. Log in to access your new account

Free accounts are available with limited storage and features, while premium plans offer expanded capabilities.

What can I do after my first login?

After your first login, we recommend:

  1. Exploring the Dashboard to understand available features
  2. Setting up your profile and account preferences
  3. Trying a remote download to experience the platform
  4. Uploading some files to your My Drive space
  5. Checking out the different core features like Remote Drives or Seedbox

This will help you get familiar with the platform's capabilities.

Core Features​

How does the Remote Download feature work?

According to our Remote Download documentation, this feature uses SonicBit's high-speed servers to fetch files from the internet on your behalf. The process works as follows:

  1. Navigate to the My Drive section
  2. Click the Add button in the top menu
  3. Select Remote Download Task from the dropdown
  4. Enter the URL of the file you want to download
  5. Choose the destination folder where you want to save the file
  6. Click Submit to start the download

Key benefits include:

  • Files download at server speeds (often faster than home connections)
  • Downloads continue even when you're offline
  • Files are stored directly in your SonicBit account
  • Your local device doesn't use bandwidth or storage during the download

The system currently supports HTTP and HTTPS protocols for direct file downloads.

What is Remote Upload and how do I use it?

Remote Upload lets you transfer files from your SonicBit storage to external cloud services:

  1. Go to the Remote Upload section
  2. Connect your external cloud service (like Google Drive, Dropbox)
  3. Select files from your SonicBit storage
  4. Choose the destination in your external cloud service
  5. Start the upload

This feature is especially useful for backup purposes or sharing files to services where your collaborators have access.

What is the Seedbox feature?

As detailed in our Seedbox documentation, the Seedbox is a premium feature that allows you to download torrents directly to your SonicBit storage. It provides:

  1. High-speed downloads (much faster than typical home connections)
  2. 24/7 downloading and seeding even when you're offline
  3. Privacy protection by separating your home IP from torrent activity
  4. Access to downloaded content from any device through SonicBit
  5. Advanced torrent management features

You can add torrents by uploading .torrent files or using magnet links, and manage your torrents through a comprehensive interface that displays download progress, speed, ratio, and status information.

How do Remote Drives work?

The Remote Drives feature connects your external cloud storage services to SonicBit. It enables you to:

  1. Connect and mount external storage services (like Google Drive, Dropbox, OneDrive) directly within your SonicBit interface
  2. Browse and access files from multiple cloud services in one place
  3. Transfer files between different cloud services using SonicBit as an intermediary
  4. Access all your cloud storage from a central hub

SonicBit supports multiple cloud providers including Google Drive, OneDrive, Dropbox, pCloud, MEGA, Box, FTP/SFTP, WebDAV, and S3-compatible storage services.

App Hosting & Resource Plans​

What is App Hosting in SonicBit?

App Hosting is a premium feature that allows you to install and run various applications directly on SonicBit's infrastructure. As explained in our App Hosting documentation, this feature transforms your account from simple cloud storage into a versatile application platform.

Key aspects include:

  1. Installing applications from the SonicBit App Store
  2. Running applications with dedicated computing resources
  3. Managing applications through the Apps interface
  4. Accessing applications from any device through your SonicBit account

App Hosting requires a Resource plan, which provides the necessary CPU, RAM, and specialized storage to run applications.

What are Resource Plans and why do I need one?

Resource plans provide the dedicated computing resources needed to run applications from the App Store. According to our App Hosting documentation, these resources include:

  1. CPU Cores: Processing power to run application code
  2. RAM: Memory for applications to function properly
  3. App Storage: Dedicated storage space for application files
  4. Network Bandwidth: Data transfer capacity for application operations

Unlike basic file storage that only requires disk space, running applications needs these computing resources. Resource plans are separate from your storage plans and are specifically designed for application hosting.

What Resource Plan tiers are available?

SonicBit offers nine Resource plan tiers, as detailed in our App Hosting documentation:

  • Entry-Level (Ray, Bit): Starting from $3.95/month with 2 CPU cores, 2-4GB RAM
  • Mid-Range (Shift, Flit, Flux): $9.45-$15.95/month with 4-6 CPU cores, 4-6GB RAM
  • High-Performance (Spark, Flare, Blaze, Quartz): $19.95-$49.95/month with 6-8 CPU cores, 8-12GB RAM

Each tier offers progressively more resources to accommodate different application needs, from simple tools to complex media servers and development environments.

How do I install and manage applications?

To install and manage applications:

  1. Navigate to the Apps section in the SonicBit dashboard
  2. Browse the App Store tab to find applications
  3. Click on an app to view details and click "Install"
  4. If you don't have a Resource plan, you'll be prompted to get one
  5. Once installed, you can start, stop, configure, and access your applications

The Apps interface provides real-time status updates and comprehensive management tools as described in our Apps documentation.

Can I run multiple applications with one Resource plan?

Yes, a single Resource plan can run multiple applications based on your resource limits. As explained in our App Hosting documentation:

  1. Each application consumes a portion of your allocated resources
  2. The system monitors resource usage to prevent overloading
  3. Higher-tier Resource plans can support more applications running simultaneously
  4. Applications have different resource intensity ratings (1-5) that indicate how much resources they need

You can monitor resource usage through the dashboard to ensure your current plan meets your needs.

What happens to my apps if my Resource plan expires?

If your Resource plan expires:

  1. Your applications will be automatically stopped but remain installed
  2. You'll see notifications in the Apps interface about the expired plan
  3. You won't be able to start applications until you renew or purchase a new Resource plan
  4. Application data remains intact during this period (typically for 14 days)
  5. Once you renew your Resource plan, you can start your applications again with all data preserved

After an extended period without renewal (typically 14-30 days), application data may be removed from the system. To avoid this, renew your Resource plan promptly if you want to continue using your applications.

What happens to my Resource plan if my storage plan expires?

If your main storage plan expires:

  1. You will lose access to your Resource plan and hosted applications
  2. All applications will be automatically stopped
  3. You won't be able to manage or access your applications through the dashboard
  4. Application data remains preserved during the grace period (typically 14 days)
  5. Once you renew your storage plan, you'll regain access to your Resource plan and applications

Your Resource plan is tied to your main account status. Even if you have an active Resource plan subscription, you need an active storage plan to access and use your applications.

How does App Hosting integrate with my existing storage?

App Hosting integrates seamlessly with your existing SonicBit storage:

  1. File Access: Many applications can directly access files stored in your SonicBit storage
  2. Media Streaming: Media server applications can stream content directly from your storage
  3. Content Management: File management applications can organize and manipulate your storage content
  4. Development: Development tools can edit files stored in your account

As described in our App Hosting documentation, this integration creates a complete ecosystem where your applications and data work together seamlessly. For example, you can:

  • Install Plex Media Server to stream videos stored in your SonicBit drive
  • Use code editors to modify documents in your storage
  • Set up content management systems that organize your files
  • Run file converters that process content from your storage

The integration eliminates the need to transfer files between storage and applications, creating a more efficient workflow.

File Management​

How do I upload files to SonicBit?

To upload files to SonicBit:

  1. Navigate to the My Drive section
  2. Click the "Upload" button
  3. Select files from your local device
  4. Wait for the upload to complete

You can also drag and drop files directly into the browser window for quick uploading.

How do I share files with others?

To share files from SonicBit:

  1. Navigate to the file in My Drive
  2. Click the "Share" option
  3. Generate a sharing link
  4. Configure security options if needed (password, expiration)
  5. Copy and share the link with others

Recipients don't need a SonicBit account to access the shared files.

How do I organize my files in SonicBit?

Based on our documentation, SonicBit's My Drive interface provides several file management features:

  • File Browsing: Navigate through folder hierarchies with breadcrumb navigation
  • Searching: Find files by name, type, or content across your entire storage
  • Sorting: Organize files by name, size, type, or date modified
  • Bulk Operations: Select multiple files to move, copy, or delete them at once
  • Folder Creation: Create folders and subfolders to organize your content

These tools help you maintain an efficient workflow and find your files quickly.

Account & Billing​

What plans does SonicBit offer?

SonicBit offers two main types of subscription plans:

Storage Plans​

  • Free: Limited storage and basic features
  • Premium Plans: Various tiers with increased storage, faster speeds, and additional features
  • Core Storage Plans: Storage-focused plans ranging from 50GB to 10TB

Resource Plans​

For App Hosting, SonicBit offers Resource plans that provide computing power (CPU, RAM, dedicated storage):

  • Entry-Level (Ray, Bit): Starting from $3.95/month
  • Mid-Range (Shift, Flit, Flux): $9.45-$15.95/month
  • High-Performance (Spark, Flare, Blaze, Quartz): $19.95-$49.95/month

For detailed information about all plans, visit the Upgrade page and the App Hosting documentation.

How do I upgrade my account?

To upgrade your SonicBit account:

  1. Go to the Upgrade page from the main navigation
  2. Review the available plan options
  3. Select your preferred plan and billing cycle
  4. Complete the payment process
  5. Your account will be upgraded immediately

You can change or cancel your plan at any time from your account settings.

What happens to my files if I downgrade?

When downgrading your account:

  1. Your account will remain at the higher tier until the current billing cycle ends
  2. If your storage usage exceeds the new plan's limit, you'll have a grace period to reduce usage
  3. During the grace period, you can download or delete files to comply with the new limits
  4. You won't be able to add new files if you're over the storage limit
  5. Existing files remain intact but access may be limited until you reduce storage usage

We never automatically delete your files when you downgrade.

Account & Support​

How do I get technical support?

According to our Support documentation, you can get technical support by:

  1. Visiting the Support section in the main navigation
  2. Clicking the "+" button to create a new support ticket
  3. Filling in the subject and detailed description of your issue
  4. Submitting your ticket and tracking the conversation within the dashboard

The Support system provides:

  • Ticket creation and tracking
  • Conversation history with support staff
  • Status monitoring (open/resolved)
  • File attachment capabilities
  • Search functionality

Troubleshooting​

Why is my download failing?

According to our Remote Download documentation, downloads can fail for several reasons:

  1. The URL may not be valid or publicly accessible
  2. You might have insufficient storage space remaining
  3. The file type may not be supported by the system
  4. Some file hosts may require premium access
  5. The file host may be experiencing temporary issues

The documentation recommends:

  • Verifying that the URL is valid and accessible
  • Checking that you have sufficient storage space
  • Ensuring the file type is supported
  • Trying the "Retry" function for stuck downloads
  • Checking error messages for specific information
Where can I find my downloaded files?

Based on our documentation, when you download files through SonicBit (either via Remote Download or Seedbox):

  1. The completed files automatically appear in your My Drive storage
  2. Files are stored in the destination folder you selected when starting the download
  3. Large torrents with multiple files are kept organized in their original folder structure

You can access your files through the My Drive interface, which allows you to browse through your storage, preview media files, and perform various file operations.

Security & Privacy​

Is my data secure on SonicBit?

SonicBit implements several security measures to protect your data:

  1. All data transfers are encrypted using secure protocols
  2. The system uses authentication mechanisms to protect your account
  3. For the Seedbox feature specifically, your home IP is never exposed to torrent swarms
  4. File access controls allow you to determine who can access shared content

For additional security, we recommend using strong passwords and logging out from shared computers.

How do I keep my account secure?

To maximize account security:

  1. Use a strong, unique password
  2. Enable two-factor authentication if available
  3. Regularly review account activity
  4. Log out from shared computers
  5. Be cautious about sharing account access

These practices help protect your account from unauthorized access.